Useful links and contact details

Council websites

Barking & Dagenham
www.barking-dagenham.gov.uk

Barnet
www.barnet.gov.uk

Bexley
www.bexley.gov.uk

Brent
www.brent.gov.uk

Bromley
www.bromley.gov.uk

Camden
www.camden.gov.uk

City of London
www.cityoflondon.gov.uk

Croydon
www.croydon.gov.uk

Ealing
www.ealing.gov.uk

Enfield
www.enfield.gov.uk

Greenwich
www.greenwich.gov.uk

Hackney
www.hackney.gov.uk

Hammersmith & Fulham
www.lbhf.gov.uk

Haringey
www.haringey.gov.uk

Harrow
www.harrow.gov.uk

Havering
www.havering.gov.uk

Hillingdon
www.hillingdon.gov.uk

Hounslow
www.hounslow.gov.uk

Islington
www.islington.gov.uk

Kensington & Chelsea
www.rbkc.gov.uk

Kingston upon Thames
www.kingston.gov.uk

Lambeth
www.lambeth.gov.uk

Lewisham
www.lewisham.gov.uk

Merton
www.merton.gov.uk

Newham
www.newham.gov.uk

Redbridge
www.redbridge.gov.uk

Richmond upon Thames
www.richmond.gov.uk

Sutton
www.sutton.gov.uk

Southwark
www.southwark.gov.uk

Tower Hamlets
www.towerhamlets.gov.uk

Waltham Forest
www.walthamforest.gov.uk

Wandsworth
www.wandsworth.gov.uk

Westminster
www.westminster.gov.uk

Alcohol and drugs services

Drinkline
For help and advice on alcohol use
0800 917 8282

FRANK (advice and support around drug misuse, 24 hours a day, seven days a week)
0800 776 600 or 0800 917 8765 (for the hard of hearing) www.talktofrank.com

London Drug & Alcohol Network (advice and support services in all London boroughs)
www.ldan.org.uk

Children’s support

Childline
Free 24-hour helpline for children and young people with problems, including childhood sexual violence
0800 1111
www.childline.org.uk

Counselling services

Women and Girls Network
Charity providing support and counselling to women and girls who have experienced violence, including child sexual abuse, sexual assault, assault and domestic violence
020 7610 4345
www.wgn.org.uk

Debt management

Citizens Advice Bureau
www.adviceguide.org.uk

Consumer credit counselling service
0800 138 1111
www.cccs.co.uk

Debt Help UK (The IVA Community)
0800 876 0999
www.iva.co.uk

National Debtline
0808 808 4000
www.nationaldebtline.co.uk

Domestic violence support services

London Centre for Domestic Violence
Offers support and advice about getting an injunction within 24 hours of first contact. Provides resources and information on domestic violence.
0844 8044999
www.lcdv.co.uk

National Domestic Violence Helpline
0808 2000 247 (Free 24-hour helpline)
www.womensaid.org.uk

Southall Black Sisters
Provides advice and information on domestic violence, racial harassment, welfare and immigration, primarily to Asian, African and African-Caribbean women. Based in Ealing, but deals with enquiries on a national scale
020 8571 0800
www.southallblacksisters.org.uk

Emergency contacts

Ambulance, fire and police services
999 or 112

National Grid Gas Emergencies
Freephone 0800 111 999
www.gas-guide.org.uk/emergencies.html

Furniture projects

Furnish
020 8969 3332
www.sbhg.co.uk

Furniture Aid (requires agency referral)
020 7793 7787
www.furniture-aid.co.uk

Hillingdon Community Furniture Project
01895 256655 (Uxbridge branch)
020 8797 9505 (Hayes branch)
www.trinityhomelessprojects.org.uk

Home store (requires agency referral)
020 8519 6264
www.quakersocialaction.com

Hounslow Furniture Project (requires agency referral)
020 8814 2225
www.hounslowct.org.uk

Restore
020 8493 0900
www.restorecommunityprojects.org

Health, sexual health & other support services

British Pregnancy Advisory
www.bpas.org.uk

Brook Advisory Service (for information about contraception, pregnancy testing, unplanned pregnancies and sexual counselling. Free and confidential.
0800 802 1234
admin@brookcentres.org.uk
www.brook.org.uk

Family Planning Association
0845 310 1334
www.fpa.org.uk

NHS Direct
0845 4647
www.nhsdirect.nhs.uk

Parentlineplus (24-hour information and support on all aspects of parenting)
0808 800 222
www.parentlineplus.org.uk

Relate (counselling service for adults with relationship problems)
0845 456 1310
www.relate.org.uk

Samaritans
24-hour helpline and email service offering emotional support for anyone distressed
0845 790 9090
jo@samaritans.org
www.samaritans.org.uk

Support line
Confidential emotional support to children, young adults and adults by telephone, email and post, working with callers to develop healthy, positive coping strategies and increased self esteem to encourage healing, recovery and moving forward with life. Call for details of counsellors, agencies and support groups in your area
01708 765200
www.supportline.org.uk

Victim Support (national charity for victims and witnesses of crime)
Offers free and confidential help to victims of crime, their family, friends and anyone else affected. Includes emotional and practical help and information
0845 303 0900 or 020 7896 3776 (minicom/text telephone)
supportline@victimsupport.org.uk
www.victimsupport.org.uk

Women’s Health Concern
0845 123 2319
www.womens-health-concern.org

Housing

Homeless UK
Information about services which can help homeless people and those at risk of homelessness
www.homelessuk.org

Directgov – www.direct.gov.uk

Rent deposit schemes – www.privaterentedsector.org.uk

Shelter
Free housing advice helpline and website with a range of resources
0808 800 4444
www.shelter.org.uk

Legal help & your rights

Citizens Advice Bureau
www.adviceguide.org.uk

Rights of Women
Free, confidential legal advice on rape, sexual assault, child sex offences, asylum/ immigration law and how to support women who have experienced sexual violence through the criminal justice system
Mondays 11am-1pm and Tuesdays 10am-12 noon
020 7251 8887 (telephone)
020 7490 2562 (textphone)
www.rightsofwomen.org.uk

LGBT

Galop – advice around homophobic and transphobic hate crime in Greater London)
020 7704 2040
info@galop.org.uk
www.galop.org.uk

London Lesbian and Gay Switchboard
020 7837 7324
admin@llgs.org.uk

Mental health support

Mind
Provides advice and information on mental health, including an advice helpline
0845 766 0163
www.mind.org.uk

Rethink
National advice service, with information on supporting people with severe mental illness
020 7840 3188 (Monday-Friday 10am-1pm)
advice@rethink.org

Safety & security

www.crimereduction.homeoffice.gov.uk

Sexual violence services

The Havens
Specialist centres in London for people who have experienced rape or sexual assault, providing emotional support and physical treatment where needed.
The Haven Camberwell 020 3299 1599
The Haven Paddington 020 7886 1101
The Haven Whitechapel – 020 7247 4787
www.thehavens.org.uk

Rape Crisis
Provide a range of specialist services for women and girls who have been raped or have experienced another form of sexual violence, whether as adults or as children. Call to find a centre near you
0808 802 9999
www.rapecrisis.org.uk

Suppliers – gas, electricity, insurance etc

British Gas
www.britishgas.co.uk

Confused
www.confused.com

EDF Energy
Meter Point Administration Service
0800 096 9000 (electricity)
www.edfenergy.com

E.ON Energy
www.eon-uk.com

Energy choices
www.energychoices.co.uk

Go Compare
www.gocompare.com

Home Advisory Service
www.HomeAdvisoryService.com

Npower
www.npower.com

Royal Mail (for redirecting mail)
www.royalmail.co.uk

Simply Switch
www.SimplySwitch.com

Thames Water
www.thameswater.co.uk

Transco Meter Helpline
0870 608 1524 (Gas)

TV licensing
www.tvlicensing.co.uk

U Switch
www.uSwitch.com

UK Power
www.ukpower.co.uk

Unravelit
www.unravelit.com

Work

Jobcentre Plus
0800 055 6688

HMRC Start Your Own Business Module
http://www.hmrc.gov.uk/courses/syob2/syob2/index.htm