Useful links and contact details

Council websites

Barking & Dagenham






City of London






Hammersmith & Fulham







Kensington & Chelsea

Kingston upon Thames






Richmond upon Thames



Tower Hamlets

Waltham Forest



Alcohol and drugs services

For help and advice on alcohol use
0800 917 8282

FRANK (advice and support around drug misuse, 24 hours a day, seven days a week)
0800 776 600 or 0800 917 8765 (for the hard of hearing)

London Drug & Alcohol Network (advice and support services in all London boroughs)

Children’s support

Free 24-hour helpline for children and young people with problems, including childhood sexual violence
0800 1111

Counselling services

Women and Girls Network
Charity providing support and counselling to women and girls who have experienced violence, including child sexual abuse, sexual assault, assault and domestic violence
020 7610 4345

Debt management

Citizens Advice Bureau

Consumer credit counselling service
0800 138 1111

Debt Help UK (The IVA Community)
0800 876 0999

National Debtline
0808 808 4000

Domestic violence support services

London Centre for Domestic Violence
Offers support and advice about getting an injunction within 24 hours of first contact. Provides resources and information on domestic violence.
0844 8044999

National Domestic Violence Helpline
0808 2000 247 (Free 24-hour helpline)

Southall Black Sisters
Provides advice and information on domestic violence, racial harassment, welfare and immigration, primarily to Asian, African and African-Caribbean women. Based in Ealing, but deals with enquiries on a national scale
020 8571 0800

Emergency contacts

Ambulance, fire and police services
999 or 112

National Grid Gas Emergencies
Freephone 0800 111 999

Furniture projects

020 8969 3332

Furniture Aid (requires agency referral)
020 7793 7787

Hillingdon Community Furniture Project
01895 256655 (Uxbridge branch)
020 8797 9505 (Hayes branch)

Home store (requires agency referral)
020 8519 6264

Hounslow Furniture Project (requires agency referral)
020 8814 2225

020 8493 0900

Health, sexual health & other support services

British Pregnancy Advisory

Brook Advisory Service (for information about contraception, pregnancy testing, unplanned pregnancies and sexual counselling. Free and confidential.
0800 802 1234
[email protected]

Family Planning Association
0845 310 1334

NHS Direct
0845 4647

Parentlineplus (24-hour information and support on all aspects of parenting)
0808 800 222

Relate (counselling service for adults with relationship problems)
0845 456 1310

24-hour helpline and email service offering emotional support for anyone distressed
0845 790 9090
[email protected]

Support line
Confidential emotional support to children, young adults and adults by telephone, email and post, working with callers to develop healthy, positive coping strategies and increased self esteem to encourage healing, recovery and moving forward with life. Call for details of counsellors, agencies and support groups in your area
01708 765200

Victim Support (national charity for victims and witnesses of crime)
Offers free and confidential help to victims of crime, their family, friends and anyone else affected. Includes emotional and practical help and information
0845 303 0900 or 020 7896 3776 (minicom/text telephone)
[email protected]

Women’s Health Concern
0845 123 2319


Homeless UK
Information about services which can help homeless people and those at risk of homelessness

Directgov –

Rent deposit schemes –

Free housing advice helpline and website with a range of resources
0808 800 4444

Legal help & your rights

Citizens Advice Bureau

Rights of Women
Free, confidential legal advice on rape, sexual assault, child sex offences, asylum/ immigration law and how to support women who have experienced sexual violence through the criminal justice system
Mondays 11am-1pm and Tuesdays 10am-12 noon
020 7251 8887 (telephone)
020 7490 2562 (textphone)


Galop – advice around homophobic and transphobic hate crime in Greater London)
020 7704 2040
[email protected]

London Lesbian and Gay Switchboard
020 7837 7324
[email protected]

Mental health support

Provides advice and information on mental health, including an advice helpline
0845 766 0163

National advice service, with information on supporting people with severe mental illness
020 7840 3188 (Monday-Friday 10am-1pm)
[email protected]

Safety & security

Sexual violence services

The Havens
Specialist centres in London for people who have experienced rape or sexual assault, providing emotional support and physical treatment where needed.
The Haven Camberwell 020 3299 1599
The Haven Paddington 020 7886 1101
The Haven Whitechapel – 020 7247 4787

Rape Crisis
Provide a range of specialist services for women and girls who have been raped or have experienced another form of sexual violence, whether as adults or as children. Call to find a centre near you
0808 802 9999

Suppliers – gas, electricity, insurance etc

British Gas


EDF Energy
Meter Point Administration Service
0800 096 9000 (electricity)

E.ON Energy

Energy choices

Go Compare

Home Advisory Service


Royal Mail (for redirecting mail)

Simply Switch

Thames Water

Transco Meter Helpline
0870 608 1524 (Gas)

TV licensing

U Switch

UK Power



Jobcentre Plus
0800 055 6688

HMRC Start Your Own Business Module