Poppy Legal: Complaints Service

Survivors of human trafficking will come into contact with a number of different agencies and public authorities once they escape from those exploiting them.

Each of these should assist a survivor in their recovery and help them to make informed choices about what action they want to take next.

Many of these agencies and public authorities have statutory obligations and duties towards potential and recognised victims of trafficking. Should they fail to realise or meet these duties, individuals should be able to raise a complaint. Representatives and those advocating on behalf of victims of trafficking should also be able to lodge complaints.

Poppy Legal provides assistance in preparing and drafting complaints against agencies and public authorities for their failure to follow their duties in respect of potential and recognised female victims of trafficking. We also provide a checking service for professionals and front line services who have drafted their own complaint and would like an expert opinion before their complaint is submitted.

We can provide assistance with complaints against the following agencies (please note, this is not an exhaustive list):

  • UKVI (the Home Office)
  • Competent Authorities
  • Police
  • Social services / local authorities
  • Designated service providers
  • Courts and Tribunals
  • Solicitors
  • Detention Centres

To make a referral to our Complaints Service please download our referral form.

Please send your completed form and any documents to:

By email: [email protected]

Please title the subject of your email: ‘Complaint – [Service User’s name]’

By fax: 020 7820 8907

By post: Poppy Legal Eaves Unit CC01, Canterbury Court Kennington Business Park 1-3 Brixton Road London SW9 6DE

Please note, due to Poppy Legal’s limited size and capacity, we cannot guarantee that we will be able to accept all referrals to our Complaints Service. We will endeavour to respond to your referral within 48 hours and confirm whether we are in a position to assist.

If we do accept your referral we will write to the complainant and / or advocate and let you know how we can assist and the terms of our agreement with you.

This service is co-funded by the Prevention of and Fight against Crime Programme of the European Union.